FAQ
FAQ
HOW MANY BUNDLES ARE NEEDED FOR A FULL SEW-IN?
- We recommend 3 bundles for a full sew-in. Anything over 22" we recommended 4 bundles. Please keep in mind that the longer the length the shorter the weft. All bundles weight 3.1-3.5 ounces. If you are using a closure you still need a minimum of 3 bundles.
WHAT COLOR DOES HAIR BY HONEYY HAIR COME IN?
- Our extensions are 100% virgin hair which means the hair is not processed with any color. Our virgin hair comes natural black or brown and can be colored to any desired color.
Do you offer free shipping?
- Free SHIPPING over $500.
CAN I MAKE CHANGES TO MY ORDER?
- Please contact us immediately via email hairbyhoneyy@yahoo.com or text 1-708-297-4434 so that we may be able to accommodate your request. You will not be able to cancel or make any changes once your order has shipped.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
- Priority shipping is 3-7 business days.
- Express shipping is 1-2 business days.
- We are CLOSED Sundays & Mondays, so shipments start on Tuesday morning.
HOW ARE ORDERS SHIPPED?
- We use USPS (United States Postal Service) for shipping out orders. We ship using their Priority Mail Service for domestic and International packages. International orders can take up to 10 business days to be delivered once it is processed. We are NOT responsible for any lost or stolen packages, or added taxes that are incurred by the country that you reside in.
HOW MUCH IS SHIPPING?
- We charge a flat rate of $9.99 for priority shipping and handling.
- We charge a flat rate of $24.99 for express shipping and handling.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
- Tracking information is emailed to the email address provided within your order on the day your order is shipped.
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
- Unfortunately, all online orders MUST be shipped.
What is the return or exchange policy?
- NO refunds or exchanges
What happens if my order arrives damaged or incorrect?
- Please text or call 1-708-297-4434 so that we may be able to accommodate.
Can I track my order?
- Yes, tracking numbers are provided via email. If you are unable to locate your tracking number, please contact us immediately at 1-708-297-4434.
Do you offer local pickup?
- Yes! 1858 Sibley Blvd. Calumet City IL 60409.
- Tuesday-Saturday 9am-5pm
- CLOSED SUNDAY & MONDAY
- CASH ONLY!!
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
- Unfortunately, all online orders MUST be shipped. PICK UP IS CASH ONLY!
What payment methods do you accept?
- In-store - CASH ONLY 1858 Sibley Blvd. Calumet City IL 60409.
- Online - Klarna, After Pay, Shop Pay, PayPal
Do you offer installment payments or financing options?
- KLARNA/ AFTER PAY is accepted ONLINE ONLY
How do I contact customer support if I have questions?
Call or Text 1-708-297-4434
Please contact us via email hairbyhoneyy@yahoo.com
HOW MANY BUNDLES ARE NEEDED FOR A FULL SEW-IN?
- We recommend 3 bundles for a full sew-in. Anything over 22" we recommended 4 bundles. Please keep in mind that the longer the length the shorter the weft. All bundles weight 3.1-3.5 ounces. If you are using a closure you still need a minimum of 3 bundles.
WHAT COLOR DOES HAIR BY HONEYY HAIR COME IN?
- Our extensions are 100% virgin hair which means the hair is not processed with any color. Our virgin hair comes natural black or brown and can be colored to any desired color.
Do you offer free shipping?
- Free SHIPPING over $500.
CAN I MAKE CHANGES TO MY ORDER?
- Please contact us immediately via email hairbyhoneyy@yahoo.com or text 1-708-297-4434 so that we may be able to accommodate your request. You will not be able to cancel or make any changes once your order has shipped.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
- Priority shipping is 3-7 business days.
- Express shipping is 1-2 business days.
- We are CLOSED Sundays & Mondays, so shipments start on Tuesday morning.
HOW ARE ORDERS SHIPPED?
- We use USPS (United States Postal Service) for shipping out orders. We ship using their Priority Mail Service for domestic and International packages. International orders can take up to 10 business days to be delivered once it is processed. We are NOT responsible for any lost or stolen packages, or added taxes that are incurred by the country that you reside in.
HOW MUCH IS SHIPPING?
- We charge a flat rate of $9.99 for priority shipping and handling.
- We charge a flat rate of $24.99 for express shipping and handling.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
- Tracking information is emailed to the email address provided within your order on the day your order is shipped.
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
- Unfortunately, all online orders MUST be shipped.
What is the return or exchange policy?
- NO refunds or exchanges
What happens if my order arrives damaged or incorrect?
- Please text or call 1-708-297-4434 so that we may be able to accommodate.
Can I track my order?
- Yes, tracking numbers are provided via email. If you are unable to locate your tracking number, please contact us immediately at 1-708-297-4434.
Do you offer local pickup?
- Yes! 1858 Sibley Blvd. Calumet City IL 60409.
- Tuesday-Saturday 9am-5pm
- CLOSED SUNDAY & MONDAY
- CASH ONLY!!
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
- Unfortunately, all online orders MUST be shipped. PICK UP IS CASH ONLY!
What payment methods do you accept?
- In-store - CASH ONLY 1858 Sibley Blvd. Calumet City IL 60409.
- Online - Klarna, After Pay, Shop Pay, PayPal
Do you offer installment payments or financing options?
- KLARNA/ AFTER PAY is accepted ONLINE ONLY
How do I contact customer support if I have questions?
Call or Text 1-708-297-4434
Please contact us via email hairbyhoneyy@yahoo.com
