BRAZILIAN STRAIGHT

• Brazilian Straight is one of our top selling products
• Our extensions can be curled, colored, lightened, straighten and will bounce back to its natural pattern once washed! 
• No need for many products, this virgin hair has a shine like no other!
• Minimum Shedding & Tangling if handled with love and care.
• Little maintenance needed, to keep hair for 1-2 years you must treat this hair like your natural hair by washing and conditioning every 2-3 weeks 

Product Summary

• Approximately 3.1-3.5 oz.
• 100% Virgin Hair
• Completely natural & untouched
• Lasts 1-1.5 years with proper care

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is entered correctly. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money will be refunded.

If you realize that you entered your shipping address incorrectly, please contact us Immediately and we will do our best to fulfill you request. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from HairByHoneyy.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Hair By Honeyy does not hold responsibility for packages that state DELIVERED. 

Just a reminder that you will receive your order within 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate.  After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being DELIVERED. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

SHIPPING RATES

• Standard Shipping: $9.99 (3-7 business days)
• Express Shipping: $24.99 (1-2 business days)

International:

• Canada: $14.99
• Rest of the World: $24.99

Hair Care tab content

Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds or exchanges on any hair extension purchases.Our hair undergoes a strict quality control process to ensure that our customers receive only the best quality virgin extensions. 

Hair By Honeyy is committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to hairbyhoneyy@yahoo.com.

HOW MANY BUNDLES ARE NEEDED FOR A FULL SEW-IN?

• We recommend 3 bundles for a full sew-in. Anything over 22" we recommended 4 bundles. Please keep in mind that the longer the length the shorter the weft. All bundles weight 3.1-3.5 ounces. If you are using a closure you still need a minimum of 3 bundles. 

WHAT COLOR DOES HAIR BY HONEYY HAIR COME IN?

• Our extensions are 100% virgin hair which means the hair is not processed with any color. Our virgin hair comes natural black or brown and can be colored to any desired color.

Do you offer free shipping?

• Free SHIPPING over $500.

CAN I MAKE CHANGES TO MY ORDER?

• Please contact us immediately via email hairbyhoneyy@yahoo.com or text 1-708-297-4434 so that we may be able to accommodate your request. You will not be able to cancel or make any changes once your order has shipped.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

• Priority shipping is 3-7 business days.
• Express shipping is 1-2 business days.
• We are CLOSED Sundays & Mondays, so shipments start on Tuesday morning.

HOW ARE ORDERS SHIPPED? 

• We use USPS (United States Postal Service) for shipping out orders. We ship using their Priority Mail Service for domestic and International packages. International orders can take up to 10 business days to be delivered once it is processed. We are NOT responsible for any lost or stolen packages, or added taxes that are incurred by the country that you reside in. 

HOW MUCH IS SHIPPING?

• We charge a flat rate of $9.99 for priority shipping and handling.
• We charge a flat rate of $24.99 for express shipping and handling.

WHEN WILL I RECEIVE MY TRACKING INFORMATION?

• Tracking information is emailed to the email address provided within your order on the day your order is shipped.

CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?

• Unfortunately, all online orders MUST be shipped.  

What is the return or exchange policy?

• NO refunds or exchanges

What happens if my order arrives damaged or incorrect?

• Please text or call 1-708-297-4434 so that we may be able to accommodate.

Can I track my order?

• Yes, tracking numbers are provided via email. If you are unable to locate your tracking number, please contact us immediately at 1-708-297-4434.

Do you offer local pickup?

• Yes! 1858 Sibley Blvd. Calumet City IL 60409.
  
• Tuesday-Saturday 9am-5pm
• CLOSED SUNDAY & MONDAY
• CASH ONLY!!

CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?

• Unfortunately, all online orders MUST be shipped. PICK UP IS CASH ONLY!

What payment methods do you accept?

• In-store - CASH ONLY 1858 Sibley Blvd. Calumet City IL 60409.
• Online - Klarna, After Pay, Shop Pay, PayPal

Do you offer installment payments or financing options?

• KLARNA/ AFTER PAY is accepted ONLINE ONLY

How do I contact customer support if I have questions?

Call or Text 1-708-297-4434
Please contact us via email hairbyhoneyy@yahoo.com