Recommend adding a extra bundle for layers/ fullness
Shipping & Processing
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is entered correctly. Use correct abbreviations and have spaces inserted properly. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money will be refunded.
If you realize that you entered your shipping address incorrectly, pleasecontact us Immediately and we will do our best to fulfill you request. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from HairByHoneyy.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must take this up with theUnited States Postal Service. Hair By Honeyy does not hold responsibility for packages that stateDELIVERED.
Just a reminder that you will receive your order within 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state beingDELIVERED. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.International orders may be subjected to custom charges by your native country.
SHIPPING RATES
Standard Shipping: $9.99 (3-7 business days)
Express Shipping: $24.99 (1-2 business days)
International:
Canada: $14.99
Rest of the World: $24.99
Hair Care
Hair Care tab content
Returns & Exchanges
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds or exchanges on any hair extension purchases.Our hair undergoes a strict quality control process to ensure that our customers receive only the best quality virgin extensions.
Hair By Honeyy is committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to hairbyhoneyy@yahoo.com.
FAQS
HOW MANY BUNDLES ARE NEEDED FOR A FULL SEW-IN?
We recommend 3 bundles for a full sew-in. Anything over 22" we recommended 4 bundles. Please keep in mind that the longer the length the shorter the weft. All bundles weight 3.1-3.5 ounces. If you are using a closure you still need a minimum of 3 bundles.
WHAT COLOR DOES HAIR BY HONEYY HAIR COME IN?
Our extensions are 100% virgin hair which means the hair is not processed with any color. Our virgin hair comes natural black or brown and can be colored to any desired color.
Do you offer free shipping?
Free SHIPPING over $500.
CAN I MAKE CHANGES TO MY ORDER?
Please contact usimmediatelyvia emailhairbyhoneyy@yahoo.comor text1-708-297-4434so that we may be able to accommodate your request. You will not be able to cancel or make any changes once your order has shipped.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Priority shipping is 3-7 business days.
Express shipping is 1-2 business days.
We are CLOSED Sundays & Mondays, so shipments start on Tuesday morning.
HOW ARE ORDERS SHIPPED?
We use USPS (United States Postal Service) for shipping out orders. We ship using their Priority Mail Service for domestic and International packages. International orders can takeup to 10 business daysto be delivered once it is processed. We are NOT responsible for any lost or stolen packages, or added taxes that are incurred by the country that you reside in.
HOW MUCH IS SHIPPING?
We charge a flat rate of $9.99 for priority shipping and handling.
We charge a flat rate of $24.99 for express shipping and handling.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
Tracking information is emailed to the email address provided within your order on the day your order is shipped.
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
Unfortunately, all online orders MUST be shipped.
What is the return or exchange policy?
NO refunds or exchanges
What happens if my order arrives damaged or incorrect?
Please text or call 1-708-297-4434 so that we may be able to accommodate.
Can I track my order?
Yes, tracking numbers are provided via email. If you are unable to locate your tracking number, please contact us immediately at 1-708-297-4434.
Do you offer local pickup?
Yes! 1858 Sibley Blvd. Calumet City IL 60409.
Tuesday-Saturday 9am-5pm
CLOSED SUNDAY & MONDAY
CASH ONLY!!
CAN I PLACE MY ORDER ONLINE & PICK UP IN-STORE?
Unfortunately, all online orders MUST be shipped. PICK UP IS CASH ONLY!
What payment methods do you accept?
In-store - CASH ONLY 1858 Sibley Blvd. Calumet City IL 60409.
Online - Klarna, After Pay, Shop Pay, PayPal
Do you offer installment payments or financing options?
KLARNA/ AFTER PAY is accepted ONLINE ONLY
How do I contact customer support if I have questions?
I love love love my hair I been shopping with you for years in you never disappoint me with my bundles and everybody loves my hair thank you for doing what you do the best hair I done order thanks girly ❤️❤️❤️❤️❤️
Store owner replied:
Thank you so much for your kind feedback! 🤎🤍 We’re so happy to know you’re loving your Hair by Honeyy purchase. We truly appreciate your support and value you as a customer!
The quality of this hair is truly AMAZING! First time buying hair from this company and surely will NOT be my last. I’ve had my install for 2 weeks now and experienced essentially no shedding at all! Thank you, thank you
I’ve had my hair installed for 2wks. The 1st week was fine, but the second week there’s been noticeably more tangling & shedding. I’m a little disappointed because I had high hopes for the hair. Thankfully, it holds a curl, but the quality is subpar. I’m actually afraid to color the hair. I hate to even leave this review.
Store owner replied:
I truly apologize that your experience wasn’t to your liking. In situations like these please contact our customer service at 708-297-4434 or hairbyhoneyy@yahoo.com, so we can further assist you in resolving your concern. We value our customers & genuinely want them to have a great experience with our products. ☺️ We take pride in our BRAND and are committed to providing the best quality possible.
Order came in two days with express delivery. I purchase this hair often. Hair coloring lifts quickly when processing. Never had a problem with texture or shedding post color! High quality hair.
Store owner replied:
Thank you so much for your feedback💛💜 We appreciate your business & value you as a customer.
I really like the hair, but it smells. Even after several washes it smells like “corn chips”. If it didn’t have this off-putting smell, I’d buy more, give it a five star, and recommend it to others.
Store owner replied:
Thank you so much for your feedback! 💛💜 We take great pride in our quality & fast delivery! We are committed to ensuring the best experience for you every time.
Nice & thick, minimal to no shedding, able to dye, holds curl
My friend told me about you guys an everything she said about the hair is exactly what I see. No shedding! super soft and bouncy I love this hair an you guys have a forever customer .